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A sneak pack at the InstantKB.NET 2012 Staff CP

Posted By Ryan Healey 06/04/2012 17:14:05

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A sneak pack at the InstantKB.NET 2012 Staff CP

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Ryan Healey	Posted 06/04/2012 17:14:05
I dont see much sun 10,468 Group: Administrators Last Active: 4 hours ago Posts: 2,372, Visits: 33,846	It's been clear fromfeedback you want more visibility into how your help desk is being used and howyour inbound customer support is performing. It's still early however I wanted to share with you a sneak peak at the improved staff homepage coming with our InstantKB.NET 2012 update. This screen grab is far from complete but will hopefully giveyou some idea of what to expect with our next major update. In addition in case you missed this I also shared some screen grabs of our new ticket management interface and email support features coming in 2012 last month here,,, http://blog.instantasp.co.uk/InstantKB.NET/A-sneak-peak-at-InstantKB.NET-2012 We are aiming for a summer release. I look forward to posting further news as we progress. Are we heading inthe right direction. I would love to hear your feedback :) Kindest Regards, Ryan Healey Founder and CTO Facebook \| Twitter \| Blog \| Docs 12 tips to improve your customer support Tags InstantKB.NET
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We develop market-leading ASP.NET community & customer support apps. We help businesses of all sizes build engaging online communities and deliver exceptional customer support. Our community app, InstantForum allows you to quickly add rich social features & branded discussions to your existing web site. Our self-service support portal InstantKB is designed to help reduce inbound customer support by allowing you to quickly & easily publish articles, FAQs & documentation to help your customers. Our forthcoming Influx product currently in beta allows businesses to manage, prioritize & respond to inbound customer support enquires received via email, phone or the web.

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