It's been clear fromfeedback you want more visibility into how your help desk is being used and howyour inbound customer support is performing.
It's still early however I wanted to share with you a sneak peak at the improved staff homepage coming with our InstantKB.NET 2012 update. This screen grab is far from complete but will hopefully giveyou some idea of what to expect with our next major update.
In addition in case you missed this I also shared some screen grabs of our new ticket management interface and email support features coming in 2012 last month here,,,
We are aiming for a summer release. I look forward to posting further news as we progress.
Are we heading inthe right direction. I would love to hear your feedback :)
Founder and CTO
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12 tips to improve your customer support