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 Posted 26/04/2005 09:33:39 |
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Forum Newbie
Group: Customers
Last Login: 09/06/2005 04:56:48
Posts: 14,
Visits: 24
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| Hi, we are currently filling our knowledgebase and come across two issues: 1) when clicking on the categrory tree, retreiving of the node is rather slow. It takes I while before the tree is expanded. Is it possible to speed this up ? 2) when clicking on some of the categroies, we get an error message about an exception. It says the error description can be found in the 'exceptionlog.config', but it isn't updated with that error. Franc.
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| Posted 26/04/2005 09:53:05 |
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IF.NET 4.2 Coming Soon
Group: Administrators
Last Login: 05/01/2009 11:53:33
Posts: 1,959,
Visits: 3,027
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| Hi Franc, Hope your well. Many thanks for your post. With regards to category access unfortunately the tree currently has to refresh the entire page before expanding the sub-categories. We are aiming for an update in Sep / Oct that will provide client side DHTML load-on-demand access to the categories eliminating the need for a postback. There is no short-term quick fix we can provide currently. Within the v1.4 minor update due in May we plan to add support for caching the DateSet that is used to hold the categories. This will ensure it does not have to make a database call if the data has not changed however it will still require a postback. You will of course receive v1.4 free of charge once available. 2) when clicking on some of the categories, we get an error message about an exception. It says the error description can be found in the 'exceptionlog.config', but it isn't updated with that error. Could you provide a link or is this within your network? Can you offer SQL access? Also could you confirm the server operating system, 2000, 2003 or even XP.
Kindest Regards,
Ryan Healey
Director / Developer
 Explore our products...
http://demos.instantasp.co.uk/
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| Posted 26/04/2005 16:06:36 |
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Forum Newbie
Group: Customers
Last Login: 09/06/2005 04:56:48
Posts: 14,
Visits: 24
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Hi Ryan,
the problem seems to be in the query retreiving the tree from the database. When you click on a node, you see the progress bar in the status bar, after about 5 seconds the postback takes place.
About the error I'm having, KB is running on an internal server which is not accessible to the outside. The KB is running on a Windows 2003 SP1 server. I've tried to reproduce the error but it doesn't occur anymore. I'll try if I can reproduce it and let you know.
Thanks,
Franc.
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| Posted 27/04/2005 04:16:56 |
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Forum Newbie
Group: Customers
Last Login: 09/06/2005 04:56:48
Posts: 14,
Visits: 24
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| Hi Ryan, For your information: I did an SQL server trace and it seems that a call to the database is made for every node when you click on a specfic node. In our case, the tree structure is quite large (283 nodes), when doing a sql trace when clicking on a node, 3322 calls are made to the database server, this takes 3 seconds on the SQL server. Franc.
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| Posted 26/02/2007 07:16:25 |
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Forum Newbie
Group: Forum Members
Last Login: 28/02/2007 06:51:37
Posts: 1,
Visits: 3
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| What was the solution for this? It seems this is rather an old topic, but I appear to be having the same issue. Please advise.
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