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 Posted 14/05/2007 15:36:43 |
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Forum Newbie
Group: Forum Members
Last Login: 16/05/2007 11:50:15
Posts: 3,
Visits: 4
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| I have 1.3, originally licensed as a single host to my www server. I've now moved to a dual server environment to load balance, and so the KB doesn't work half the time because it's not on that host. I need to change the license so it specifically refers to the single server its' on (e.g. www0.mydomain.com/kb) - how do I do that?
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| Posted 15/05/2007 03:28:05 |
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Supreme Being
Group: Administrators
Last Login: 2 days ago @ 14:17:15
Posts: 280,
Visits: 625
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Hi PHollows, if you submit either an email to support@instantasp.co.uk, or a support ticket through our ticketing system at (http://my.instantasp.co.uk) containing the details of the domain and server it sits on, we can update the license for you.
Kindest Regards,
James Trott
Developer
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| Posted 15/05/2007 07:43:09 |
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Forum Newbie
Group: Forum Members
Last Login: 16/05/2007 11:50:15
Posts: 3,
Visits: 4
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| HAHAHAHAHA. You're kidding, right? 3 messages to support so far and not one reply. The autoresponder sends me here.
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| Posted 15/05/2007 08:11:57 |
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Supreme Being
Group: Administrators
Last Login: 2 days ago @ 14:17:15
Posts: 280,
Visits: 625
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I dont receive the support emails personally, so I can't comment on that, we certainly get a fair few support requests, however, how about this for a resolution; you can email me on: James (at) InstantASP.co.uk, provide all the domain and server details for your environment, and i'll adjust the license for you.
Kindest Regards,
James Trott
Developer
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| Posted 15/05/2007 10:20:02 |
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Forum Newbie
Group: Forum Members
Last Login: 16/05/2007 11:50:15
Posts: 3,
Visits: 4
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| James - thank you. You have mail.
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| Posted 15/05/2007 11:49:32 |
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Supreme Being
Group: Administrators
Last Login: 2 days ago @ 14:17:15
Posts: 280,
Visits: 625
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That's now been done for you Phil, let me know if you need any further assistance.
Kindest Regards,
James Trott
Developer
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