thagr8analyza (6/5/2007)
Users get the following message when they try to "Ask A Question" on our InstantKB site. The site is running on Windows 2003 Server, and CDOSys.dll is present. The SMTP server is running. The ExceptionLog has the following entry for this error:
"<Exception>
<Message> Could not access 'CDO.Message' object.</Message>
<Source> System.Web</Source>
<StackTrace> at System.Web.Mail.LateBoundAccessHelper.CallMethod(Object obj, String methodName, Object[] args)
at System.Web.Mail.CdoSysHelper.Send(MailMessage message)
at System.Web.Mail.SmtpMail.Send(MailMessage message)
at InstantASP.InstantKB.Utilities.Mail.SendKBMail(String strTo, String strFrom, String strSubject, String strBody)
at InstantKB.InstantKB_UserUserControlAsk.SendQuestionAlert()</StackTrace>
<AppPath> http://www2.provisionnetworks.com/kb/</AppPath>
<URI> /kb/ask.aspx</URI>
<DateTime> 6/5/2007 2:43:14 PM</DateTime>
</Exception>"
Any ideas????? I would have opened a ticket, but I still have open unresolved tickets from 2006 when I had support and it seems that the InstantASP support team have all died in a plane crash, so I was hoping somone here could shed some light...
Nick
Dear Nick,
In general, this problem has to do with SMTP configuration. Please open your SMTP Virtual Server properties by the IIS control panel and right-clicking on SMTP Virtual Server. Click on the “Access” tab, then click on “Access” and “Relay” and verify that you have permission to both access and relay through the server.
Please click on the link below for an in-depth Article on IIS SMTP Virtual Server Configuration that can help you with this.
http://www.dotnetjunkies.com/Article/7D8C8892-397A-400B-AD22-188B8F4F53C9.dcik
About your ticket problem, have you already tried our InstantForum4.1.4 SP 1? Please reply to the tickets you haven't gotten an answer and we will work on it ASAP.