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 Posted 07/09/2007 05:59:44 |
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Forum Newbie
Group: Forum Members
Last Login: 17/10/2007 04:00:55
Posts: 8,
Visits: 22
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| Dear Sir/Madam, Bugs don't just solve by themselve....
At least I would like a confirmation on my previous topics,
so I, and more important, our customers, know there
issues are taken care off. Best regards, Tim Schrover
AGN Business Internet
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| Posted 12/09/2007 03:50:52 |
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Forum Member
Group: Forum Members
Last Login: 2 days ago @ 17:22:54
Posts: 53,
Visits: 77
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Tim, you'll get a better and quicker response through the ticketing system. If your warranty period has expired then you'll need to purchase a new support package. I've done this and get a better response generally, though I agree, support could be quicker.
londonbikers.com - London's Motorcycling Home
Running a customised InstantForum v4.1.4
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| Posted 12/09/2007 07:38:52 |
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Supreme Being
Group: Administrators
Last Login: Yesterday @ 14:17:15
Posts: 280,
Visits: 625
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Hi Tim,
Sorry you did not receive a response, however rest assured that all your bug reports are being looked into, in some cases they seem to be catches of gracefull handles, wherein an exception is handled with no ill effect, but is still reported by the platform as having ocurred. ALL of your reports are being looked into in due course, if you have a more urgent problem, or a serious problem to the operation of your product is ocurring, please submit a ticket to our ticketing system or alternatively email support. Again I apologise you did not receive a response, if you have any specific questions about your issues you can email me on James -at- InstantASP.co.uk
Kindest Regards,
James Trott
Developer
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