Response time from support

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RadxSoftware

Posted 05/06/2008 02:00:34

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Group: Forum Members
Last Login: 10/06/2008 00:30:08
Posts: 1, Visits: 8

What is the average time to get a response from support? I opened a ticket a day and a half ago and I have heard nothing. Is this standard?

Post #13967

sirmirom

Posted 05/06/2008 10:15:54

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Group: Forum Members
Last Login: 20/07/2008 07:55:30
Posts: 2, Visits: 7

It never used to be a problem, but since mid-May I have NOT been hearing from their support team. I used to hear back within a day or two... but now I've taken to emailing every few days, updating tickets... and nothing.

Perhaps someone is ill over there, I don't know. I am hoping they repudiate themselves soon, or post an explanation.

Post #13968

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