[RecipientUsername] variable not working in e-mail notifications

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Timbo

Posted 29/10/2008 02:49:13

Junior Member

Group: Forum Members
Last Login: 02/12/2008 13:00:21
Posts: 26, Visits: 57

I am testing SMTP and I am not getting the following variables (smart tags?) resolving correctly. I am using the default templates and both [RecipientUsername] and [RecipientEmailAddress] did not perform the proper substitution for an e-mail change notification. I am using v2.0.4

Any suggestions on how to resolve this? The user name is "Mr. Test"

See an example below.

Hi [RecipientUsername],

An administrator has updated your email address at the Test Company Knowledge Center.

You new email address is: tim@testcompany.com
You old email address was: [RecipientEmailAddress]

Please keep this information safe. This may be required the next time you login to the support center.

-----------------------------------------

Test Company Knowledge Center
http://kc.testcompany.com/

Post #14290

James Trott

Posted 30/10/2008 12:26:03

Supreme Being

Group: Administrators
Last Login: 2 days ago @ 14:17:15
Posts: 280, Visits: 625

Hi Tim,

You'll either need to submit a support ticket or email support with this issue, unless of course a member of the community has encountered the problem and has a suggestion.

Kindest Regards,

James Trott
Developer

Post #14295

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