|
|
|
Supreme Being
Group: Customers
Last Login: 29/01/2008 12:37:32
Posts: 187,
Visits: 202
|
|
| Hello. I am running the latest RC and trying our Bulk messages. I didn't quite understand the process and ended up hitting Send twice. However the mails are still going out - I reckon about eight times so far. Sent another one out and did it all correctly and it has gone out at least twice. How do i get them to stop? What did i do wrong? Cheers. Liam
|
|
|
|
|
Supreme Being
Group: Moderators
Last Login: 14/10/2006 01:27:14
Posts: 276,
Visits: 3,858
|
|
| Liam, As I understand it the Bulk Messages are programmed to send in batches of 50 emails, every 60 seconds. Did your members get 8 copies of the email? You said you hit sent twice, so if they got only 1 or 2 copies of the message I bet its working correctly.
Jimmy Stuart
|
|
|
|
|
Supreme Being
Group: Customers
Last Login: 29/01/2008 12:37:32
Posts: 187,
Visits: 202
|
|
They did indeed receive too many.
The latest one i tried I hit Send once. I'm still getting returned mails from email addresses that no longer exist. That's fine. What worries me is that I have received the same error message 12 times, I kid you not. Our mail server is not set up to send badmails this frequently..
Any ideas?
My big concern is that I will log off tonight, check my mail tomorrow and find it's still sending out..
|
|
|
|
|
Supreme Being
Group: Customers
Last Login: 29/01/2008 12:37:32
Posts: 187,
Visits: 202
|
|
Just received confirmation from a member that they received the email eight times - this being the one I sent once.
In desperation I have just restarted the entire server, and this has fixed it.
Anybody else experienced this problem?
|
|
|
|
|
Forum Guru
Group: Customers
Last Login: 15/11/2005 12:15:17
Posts: 65,
Visits: 82
|
|
We've sent out multiple batches without any problems. However, that's without hitting send twice.
Kind regards,Tye Odle
IT Consultant
Assist Technology, Inc.
|
|
|
|
|
Supreme Being
Group: Customers
Last Login: 29/01/2008 12:37:32
Posts: 187,
Visits: 202
|
|
Even hitting it twice you wouldn't expect people to receive it in the end 12 times.
Doing the automatically send route ended up with 8 copies being sent.
Ryan - anything I can do here? Happy to look at logs etc.
|
|
|
|
|
IF.NET 4.2 Coming Soon
Group: Administrators
Last Login: 2 days ago @ 14:57:33
Posts: 1,949,
Visits: 3,002
|
|
Liam Wickham (6/9/2005)
Hello. I am running the latest RC and trying our Bulk messages. I didn't quite understand the process and ended up hitting Send twice. However the mails are still going out - I reckon about eight times so far. Sent another one out and did it all correctly and it has gone out at least twice. How do i get them to stop? What did i do wrong? Cheers. Liam Hi Liam, I've been looking into this issue. Email's appear to be added to the queue correctly. If I click the submit button twice they will be added twice. If an email fails to send it will not be removed from the queue and it will attempt to resend each time it's reached when the queue is polled. Within RC3 failed email's will only attempt to re-send 3 (this will be configurable in later releases) times before being completely removed from the queue. As the message currently stays in the queue this may explain why you received several error reports as it's attempting to re-send each time the email's are polled. You can for the moment visit the Manage Queued Email's page and delete the problem email if it's not leaving the queue. I'm really not sure why your users are reporting receiving the email several times, was this every user? This should certainly not be the case, i've not been able to replicate locally. Any further information would certainly be appreciated. I'll continue to investigate and ensure this is working as expected.
Kindest Regards,
Ryan Healey
Director / Developer
 Explore our products...
http://demos.instantasp.co.uk/
|
|
|
|
|
Supreme Being
Group: Customers
Last Login: 29/01/2008 12:37:32
Posts: 187,
Visits: 202
|
|
Yeah every user - between 18 and 34 times!
Could it be that the mails sent and then returned by remote mail servers are causing every other mail to be sent again too? What about if a single mail message cannot be sent the entire queue is sent again?
I tried again the next day. I sent a message to a small group of 15. It sent once, then again. I then selected and deleted everything in the queue before it went mad. That was fine and it stopped. if not it would have carried on going.
Weird.
Cheers.
Liam
|
|
|
| | |