Submitting a support ticket within InstantKB 2.0.3


InstantKB Question
I see that there are "submitticket" and ticket management files in KB 2.0.3, how do I enable this functionality. I am still looking for a method for end users to ask questions or even better, open tickets in the KB.

Simon

Simon Fitz-Gerald
InstantKB Question

Ticketing was pulled from the initial realease of the KB, and will be implemented in a future version, at present I have no more detail than that on the feature, but we'll do our best to keep you well informed.

Kindest Regards,

James Trott

Is this feature back now? I really want to upgrade our KB1.3 to KB2.x but need the Submit Tickets/Ask a Question functionality.

I thought about using InstantForum for questions (which we've also purchased), but then there's the whole Single-Sign-On can of worms. :crazy:

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We’ve gone on holiday by mistake! Are you the farmer?

Hi Flow, no this feature is not back *yet* we've only made incremental-releases to resolve issues, ticketing is planned for future implementation, but at present I have no more details on this.

Kindest Regards,

James Trott

I agree and I wanted to post this to show the interest in this feature. We need normal users to be able to post information.

I`m also interested about this module. Anyone have idea if this will be included soon?

andrewy (28/01/2010)
I`m also interested about this module. Anyone have idea if this will be included soon?

We are aiming to have ticketing & email gateway support for InstantKB 2010 expected this year.

If we can assist with any further questions please don't hesitate to respond,

UPDATE: Both web based ticketing and email ticketing has been added to newer versions of InstantKB. We will now close this topic. Thank you all for your suggestions. 

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Kindest Regards,

Ryan Healey



ryan@instantasp.co.uk
www.instantasp.co.uk
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