Support Experience & Thank You!


Morning All,

Thought you all should know about a great experience that I had with Instantasp support.

I've been looking at upgrading 414 to 2013 (in the near future we're going to 2015), with having to use the existing code and database it's not been an easy integration. I and my lead coder have been struggling with this for weeks. 

After getting instant support involved we started to make more headway before again grinding to a halt. 

Ryan then suggested using GoTo meeting and, after taking an hour of his time, managed to get everything set up perfectly.

He knew all the possible pitfalls and saved us masses of time! 

So it turns out that apart from being the industry leading product in terms of features and benefits, instantforum also has industry leading support. I've never had help like that from any product I've bought before, and will certainly be staying with instantforum as long as i need a forum!

Thanks, Ryan!

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Praise

Hi Mac

Thank you so much. I sincerely appreciate your kind comments and you taking the time to share these here within our forum. Comments like this make our day.

It was a pleasure working with you. I'm pleased to hear our time was helpful. 

If I can assist further with your integration of course please don't hesitate to respond here within our forum or send me an email :)

P.S. Happy Birthday for Yesterday :D

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Kindest Regards,

Ryan Healey



ryan@instantasp.co.uk
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I'll add to this. On more than one occasion Ryan's come to our rescue. He does provide service that's above and beyond. Many Thanks Ryan.

P. S. My users all think I'm a computer genius but my secret weapon is Ryan and I'm not telling. LOL




I second what they said :)

~~~~~~~~~~~~~~~~
Dave
~~~~~~~~~~~~~~~~

All good things come to those who wait.

Making me feel all special :)

You place your trust in InstantASP and allow me to pay the bills whilst doing what I love. 

Ensuring I go out my way to help those who help us is the very least I can do - thank you.

Thanks Eddy & David - Looking forward to many more updates to come.

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Kindest Regards,

Ryan Healey



ryan@instantasp.co.uk
www.instantasp.co.uk
Blog | Community | Docs

http://www.instantasp.co.uk/core/assets/images/email/facebook.png http://www.instantasp.co.uk/core/assets/images/email/twitter.png http://www.instantasp.co.uk/core/assets/images/email/google.png http://www.instantasp.co.uk/core/assets/images/email/linkedin.png

We have been using Ryan and instantasp for many years.  Very rarely do we have issues but when we do he is always very quick to respond and helpful!  We run a technical forum that generates revenue for our companies so it is very important that everything operates perfectly!  We have never had any major issues at all which is why we love the product!  We will soon be upgrading to the 2015 version and I am sure just like the previous upgrades Ryan will be there for us!  Thanks Ryan for all the help and can't wait to get started with the 2015 version!


ceo - Friday, April 17, 2015 2:41 PM
We have been using Ryan and instantasp for many years. Very rarely do we have issues but when we do he is always very quick to respond and helpful! We run a technical forum that generates revenue for our companies so it is very important that everything operates perfectly! We have never had any major issues at all which is why we love the product! We will soon be upgrading to the 2015 version and I am sure just like the previous upgrades Ryan will be there for us! Thanks Ryan for all the help and can't wait to get started with the 2015 version!

Thank you so much Jim :)

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Kindest Regards,

Ryan Healey



ryan@instantasp.co.uk
www.instantasp.co.uk
Blog | Community | Docs

http://www.instantasp.co.uk/core/assets/images/email/facebook.png http://www.instantasp.co.uk/core/assets/images/email/twitter.png http://www.instantasp.co.uk/core/assets/images/email/google.png http://www.instantasp.co.uk/core/assets/images/email/linkedin.png

Yes I will also add that Ryan has helped with our upgrades over the years, and many problems getting things setup correctly.

We are now planning to jump on board the 2015 update :)

Ant



Thanks Ant. I sincerely appreciate you taking the time to post. Always a pleasure to assist. 

If I can help with any questions around your 2015 upgrade of course please don't hesitate to respond here or email me directly. 

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Kindest Regards,

Ryan Healey



ryan@instantasp.co.uk
www.instantasp.co.uk
Blog | Community | Docs

http://www.instantasp.co.uk/core/assets/images/email/facebook.png http://www.instantasp.co.uk/core/assets/images/email/twitter.png http://www.instantasp.co.uk/core/assets/images/email/google.png http://www.instantasp.co.uk/core/assets/images/email/linkedin.png
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